Troubleshoot the Veracode Integration for Jira Cloud

Ticketing Systems

About this task

Occasionally, bugs may cause the Veracode Integration for Jira Cloud to enter an unstable state. Clearing the cache provides a partial fresh start and enables the Veracode Integration for Jira Cloud to re-gather information that can avoid the originating bug or temporarily prevent a return to the unstable state.

Procedure

  1. On the Veracode Integration page in Jira, go to the Troubleshooting section.
  2. Click Clear Cache to start again.
    After clearing the cache, expect the next selective or one-time import to take longer as Jira has to download all new detailed reports.