Contacting Veracode Support

Getting Started Guide

If you experience a major issue or error that affects your ability to complete tasks in the Veracode Platform, you can create a ticket so that Veracode can assist you.

Procedure

  1. To create a support ticket, from the footer on any page on the Veracode Platform, click Veracode Support.
    The New Support Case page opens, where you can enter details about your issue.
  2. For Name, enter your name.
  3. For Company, enter the name of your company.
  4. For Product Line, select the product category that best relates to your issue. If your category is not listed, select Other, and enter the product name that best relates to your issue.
  5. For Issue Summary, enter a sentence stating your problem.
  6. For Description, enter details about your problem, for example, scan specifics, flaws, APIs, or plugins.
    Note: To provide screenshots of your issue, reply to the conformation message you receive from Veracode, and attach your files to the message.
  7. Click Create.

    A support case for your issue is created, and you receive a confirmation email from Veracode.