Troubleshooting ISM

Internal Scanning Management

This table provides guidance for resolving errors you may encounter when trying to perform a Veracode Dynamic Analysis with ISM. The error text appears in the ISM log files and, if you are running the endpoint from the command line, on the command prompt.

Error Text Solution
ERROR - Exit due to initialization failure: Failed to reach the gateway Verify that the gateway server on port 443 is whitelisted and available from the machine on which the endpoint is installed.
ERROR - Failed to get list of tunnels Verify that the gateway server on port 443 is whitelisted and available from the machine on which the endpoint is installed.
ERROR - Exit due to initialization failure: GMS API invoke failed, cause : {"error":"Token already registered","success":false} Run the endpoint on the machine on which it originally ran. If you want to run an endpoint on another machine, you must create a new endpoint.
ERROR - Exit due to initialization failure: Failed to make websocket connection to gateway Verify that WebSockets are allowed in your firewall or proxy configuration for port 443.